FAQS

We can’t control Australia Post, so please refer to their website for up to date information. If you need it fast, select “Express” . Please note that refunds will not be issued due to dispatch or postage delays.

The fastest way to reach us is email your enquiry to customersupport@fordmillinery.com.au with your Order Number (if applicable), full name and enquiry details. 

Please, please, please read the FAQs section prior to reaching out and ensure you have read the product descriptions in full to ensure we have not already answered your question. Due to time restraints during busy periods, enquiries that relate to FAQs or product information that is available on our website may go unanswered.

As simple as this may sound, it is not possible to edit an order once placed, as the making and dispatch process is immediately actioned as soon as you confirm your order. Apologies for any inconvenience this may cause!

99.99% of these queries are resolved by checking your spam / junk folder. Please kindly check there first, and if the email confirmation is not there, please email us at info@fordmillinery.com.au.

For hygienic reasons, FORD MILLINERY’s fabric masks are currently available online only.

Yes, you can pick up from our studio! Just take note of the time slots sent to you via email.

Please note for hygienic reasons, masks and earrings are exempt from the following exchange policy… You have 30 days from purchasing to return your eligible item(s) for a refund or credit note. For further details, see Shipping, Exchanges & Returns.

Same day delivery is not currently available.

Please head to Australia Post’s International Shipping to check your specific country timeframes, taking note on International Standard vs. Express services.

Please direct press enquiries to media@fordmillinery.com.au

YES! This is our favourite thing to do! Chantelle personally gets involved here – as this is most definitely her expertise. However, during peak season, we may not be able to get back to you as quickly as we would like. Feel free to email us pics/links to your dress at style@fordmillinery.com.au and we will get back to you with personal styling tips as soon as possible!

A selection of our 500+ styles are stocked in various stores all around Australia, but please note, each retailer and store may have a different selection of FORD MILLINERY headpieces!

There is no quick answer for this, as our stockists often stock different items and it is difficult for us to know what they’ve already sold… You can email this question to us at stockists@fordmillinery.com.au, however during peak season your quickest response may be picking up that phone and calling our stockists directly. They should be able to search via item name & colour.

We would LOVE to design and hand-craft something special for you! Simply fill out our Custom Form here and we will get back to you as soon as possible.

To ensure the quickest possible service to you, we pre-make a lot of our headpieces to ensure they are ready to send as soon as you order – so in some cases changes aren’t possible. However, from time to time we can make slight changes or make a newbie for you with requested tweaks (which may come with a small fee – or could be the same price, depending on the requested changes). To enquire about a modification, please email info@fordmillinery.com.au or call 1300 711 963. Keep in mind we also offer a bespoke / custom-made service, so feel free to complete our Custom-Made Millinery form here.

A “cancelled” order usually occurs when an item has been sitting in the cart for an extended period of time, and for security reasons the payment is unable to be processed. Try deleting it from your cart and re-adding it, then if that does not work, email us at info@fordmillinery.com.au.

Please email customersupport@fordmillinery.com.au, quoting your Order Number and full name. We will get straight onto it for you!

Have you got your tracking number? Head to www.auspost.com.au (or to the relevant courier service provider’s website), punch in your tracking number and all shall [hopefully] be revealed. If something doesn’t look right with the location or delivery timeframe of your parcel, the quickest route to solving the problem is to contact Australia Post directly on 137678 (or the courier service provider). Once we have shipped your parcel, the postage/courier service provider assumes responsibility for the timely delivery of your parcel – as much as this PAINS us – there is unfortunately not a lot of control we have over the powers of the post. to and sometimes there is limited information they can share with us as the sender.

To ensure the best security for you, our shopping cart will time-out after a certain period of time – if you’ve entered your payment details but left your computer for some time (for example). If you’re not sure whether or not we received your order, firstly please check your account (e.g Afterpay, Paypal, credit or debit) to confirm whether or not the transaction went through on that end. If there is no transaction there relating to FORD MILLINERY, it’s likely we did not receive your order. If there is a transaction with your account, but you did not receive a confirmation from us, please email us immediately at customersupport@fordmillinery.com.au to confirm whether or not we received your order – ideally with a screenshot of your payment confirmation. It’s always better to be safe than sorry!

That’s so nice – thank-you! We are always on the hunt for great people, spanning design, hands-on hat-making, sales, marketing, business, admin and everything in between… We would love to hear from you at info@fordmillinery.com.au, outlining your areas of interest/specialty.

Wow… No need to say “sheesh”… Sheesh! Just email us at info@fordmillinery.com.au and we will get back to you as soon as possible!