To help our community combat COVID-19, we have shifted 100% of our manufacturing output from designer headwear to vital PPE (inc. plastic face shields for frontline health-workers & fabric face masks). One mask purchased = one mask donated via our #Masks4Mates initiative. IMPORTANT: Please read product details in full for health & safety information.

Shipping, Exchanges & Returns

SHIPPING & DELIVERY

SHIPPING / DISPATCH TIMES

ORDERS PLACED:

  • Weekdays before 11am = SAME DAY SHIPPING!
  • Weekdays after 11am = Shipped next biz day.
  • Weekends = Shipped Mondays.

Please note: Shipments scheduled on NSW public holidays will be sent the next biz day.

DELIVERY TIMEFRAMES

Please note many delivery timeframes have been affected by COVID-19 and as a result, Australia Post no longer makes any guarantees for delivery time frames.

LOCAL DELIVERY (within Australia)

  • “EXPRESS” delivery can be expected the next biz day to most major Australian centres (Australia Post claim 80% of Australian addresses).
  • “STANDARD” delivery typically takes 2-7 biz days to most Australian metro areas (possibly longer to regional areas). Australia Post do not provide a maximum delivery timeframe for their “Parcel Post” service.

For delivery timeframes based on your specific location, visit Australia Post’s website.

 

INTERNATIONAL DELIVERY (outside Australia)

For delivery timeframes based on your location, please visit Australia Post’s International page.

DELIVERY PRICES

AUSTRALIAN DELIVERY:

Shipping costs are calculated at checkout based upon the post code and overall weight of the order.

 

INTERNATIONAL (outside Australia):

International shipping costs are calculated at checkout. International express is also available.

INTERNATIONAL ORDERS

Please note: International deliveries have been majorly affected by Australia Post. For the most up-to-date information regarding shipments going overseas, please visit Australia Post’s COVID-19 updates here.

International rates are generated by Australia Post services. Please see their website for delivery time frames here.

RETURNS / EXCHANGES

TIMEFRAME

You can return an item within 14 days of purchase, if the item is in perfect unworn condition with all original tags & packaging in tact & undamaged. Please note: Prior to returning any item, you must first email us at info@fordmillinery.com.au with your Order# so we know to expect your return. Returned orders without prior notification may not be accepted.

WHO PAYS FOR RETURN SHIPPING?

  • The cost of posting a change-of-mind return is incurred by the buyer.
  • Original shipping costs that were incurred by us will be deducted from your refund or credit amount.

HOW DO I RETURN AN ITEM?

  1. Email info@fordmillinery.com.au prior to returning your item(s), quoting your Order # and desire for a refund or exchange / credit note.
  2. We will respond within 1 business day with instructions to return your item(s).
  3. Send your item(s) to us.*
  4. Returns that pass our conditions inspections will have refunds or exchanges processed within 1 business day.

*We encourage you to use a delivery service that will ensure we receive the item within the “14-day from purchase” timeframe & that you have used adequate protective and tracking measures to avoid damage or loss of the item(s), as we can not offer a refund or exchange on damaged or lost items, or items that reach us outside our returns timeframes.

ELIGIBLE PRODUCTS

Most full-priced items are eligible for a return, with the following exceptions:

  • For hygienic reasons, earrings and face masks can not be returned.
  • Sale items.
  • Custom-made / bespoke items (i.e that you asked us to create).

For full terms & conditions regarding Shipping, Returns & Exchanges, please see our Terms & Conditions.