SHIPPING & DELIVERY
We are currently shipping within 1 business day! Place your order on a Monday (for example) and we will have it in the post by Tuesday.
We are currently dispatching orders within 1 business day! It’s then up to Australia Post to do their thing to get it to you as quickly as possible. (Please note that due to COVID-19, Australia Post no longer makes any guarantees for delivery timeframes.)
AUSTRALIA POST’S PRE-COVID LOCAL DELIVERY CLAIMS (within Australia)
- “EXPRESS” delivery can be expected the next biz day to most major Australian centres (Australia Post claim 80% of Australian addresses).
- “STANDARD” delivery typically takes 2-7 biz days to most Australian metro areas (possibly longer to regional areas). Australia Post do not provide a maximum delivery timeframe for their “Parcel Post” service.
For delivery timeframes based on your specific location, visit Australia Post’s website.
INTERNATIONAL DELIVERY (outside Australia)
Due to COVID-19 interruptions, international shipments may experience substantial delays. Some countries have restricted air postage and may only accept shipments by sea. Delays in international shipments are outside of our control and we can not take responsibility for delays. We ask you to consider this prior to purchasing, as refunds will not be issued as a result of delays. For delivery timeframes based on your location, please visit Australia Post’s International page.
Shipping costs are calculated at checkout based upon the post code and overall weight of the order.
INTERNATIONAL (outside Australia):
International shipping costs are calculated at checkout. International express is also available.
Please note: International deliveries have been majorly affected by COVID-19, due to individual country’s regulations, Australia Post & international postage services. For the most up-to-date information regarding shipments going overseas, please visit Australia Post’s COVID-19 updates here.
International rates are generated by Australia Post services. Please see their website for delivery time frames here.
RETURNS / EXCHANGES
Please note: Due to hygienic reasons, exchanges and refunds will not be issued for any face masks or shields.
Other items: You can return a full-priced (i.e. non-sale) item within 14 days of purchase for a refund or credit note, if the item is in perfect unworn condition with all original tags & packaging in tact & undamaged. Please note: Prior to returning any item, you must first email us at email@example.com with your Order# so we know to expect your return. Returned orders without prior notification may not be accepted.
- The cost of posting a change-of-mind return is incurred by the buyer.
- Original shipping costs that were incurred by us will be deducted from your refund or credit amount.
- Email firstname.lastname@example.org prior to returning your item(s), quoting your Order # and desire for a refund or exchange / credit note.
- We will respond within 1 business day with instructions to return your item(s).
- Send your item(s) to us.*
- Returns that pass our conditions inspections will have refunds or exchanges processed within 1 business day.
*We encourage you to use a delivery service that will ensure we receive the item within the “14-day from purchase” timeframe & that you have used adequate protective and tracking measures to avoid damage or loss of the item(s), as we can not offer a refund or exchange on damaged or lost items, or items that reach us outside our returns timeframes.
Most full-priced items are eligible for a return, with the following exceptions:
- For hygienic reasons, earrings, face masks and shields can not be returned.
- Sale items.
- Custom-made / bespoke items (i.e that you asked us to create).