SHIPPING & DELIVERY
We lovingly handcraft each hat and headpiece, and we appreciate that you allow us to do what we do best! Your order will be ready for dispatch within 2 business days.
During Spring Racing season, we dispatch orders made before 1pm on the same day!
Please note: Our studio will be closed on Good Friday (18 April 2025), Easter Monday (21 April 2025) and ANZAC Day (25 April 2025). Orders made on these days will be processed on the next business day. Thank you for your understanding.
It's then in the hands of Australia Post to do their thing and deliver your goodies as quickly as possible, via the delivery service you choose at checkout.
RETURNS / EXCHANGES
Sale Items: We aren't able to offer change-of-mind refunds for on-sale or discounted items. These are considered final sales. However, we do offer returns in exchange for store credits (less shipping costs) that are valid for up to three years. Gift cards or vouchers cannot be used for sale items.
Please note: Due to hygiene reasons, exchanges and refunds will not be issued for any earrings.
Returns:
You can return a full-priced (i.e. non-sale) item within 30 days of purchase for a refund, exchange or 110% credit note, if the item is in perfect unworn condition with all original tags, packaging intact and undamaged.
How to submit a return request: To submit your return, simply head to www.fordmillinery.com.au/returns with your Order# so we know to expect your return. Returned orders that are not lodged on www.fordmillinery.com.au/returns within the 30 days from purchase time-frame and approved by one of our team members may not be accepted. We must receive your returned goods within 30 days of placing your order, so please ensure you select an appropriate postage method.For full terms & conditions regarding Shipping, Returns & Exchanges, please see our Terms & Conditions.