SHIPPING, EXCHANGES & RETURNS

Black Friday Sale: Please choose carefully during our Black Friday sale (from 20/11/2023 to 27/11/2023). We aren't able to offer change-of-mind refunds. However, we do offer returns in exchange of store credits (less shipping costs) that are valid for up to three years .

Please note: Due to hygienic reasons, exchanges and refunds will not be issued for any face masks, shields or earrings.

Other items: You can return a full-priced (i.e. non-sale) item within 30 days of purchase for a refund, exchange or 110% credit note, if the item is in perfect unworn condition with all original tags & packaging intact & undamaged.

How to submit a return request: To submit your return, simply head to www.fordmillinery.com.au/returns with your Order# so we know to expect your return. Returned orders that haven't been lodged on www.fordmillinery.com.au/returns within the 30 days from purchase time-frame and approved by one of our team members may not be accepted.

• The cost of posting a change-of-mind return is incurred by the buyer.
• Original shipping costs that were incurred by us will be deducted from your refund or credit amount.

1. Submit your return at www.fordmillinery.com.au/returns prior to returning your item(s), quoting your Order # and desire for a refund or exchange / credit note.
2. We will respond within 1 business day with instructions to return your item(s).
3. Send your item(s) to us.*
4. Returns that pass our conditions inspections will have refunds or exchanges processed within 1 business day.

*We encourage you to use a delivery service that will ensure we receive the item within the "30-day from purchase" timeframe & that you have used adequate protective and tracking measures to avoid damage or loss of the item(s), as we can not offer a refund or exchange on damaged or lost items, or items that reach us outside our returns timeframes.

Most full-priced items are eligible for a return, with the following exceptions:

• For hygienic reasons, earrings, face masks and shields can not be returned.
• Sale items.
• Custom-made / bespoke items (i.e that you asked us to create).