SHIPPING, EXCHANGES & RETURNS

Sale Items: We aren't able to offer change-of-mind refunds for on-sale or discounted items. These are considered final sales. However, we do offer returns in exchange for store credits (less shipping costs) that are valid for up to three years. Gift cards or vouchers cannot be used for sale items.

Please note: Due to hygiene reasons, exchanges and refunds will not be issued for any earrings.

All items during Spring Racing Carnival (from 21 October until 7 November 2024)

You can return a full-priced (i.e. non-sale) item within 14 days of purchase for a refund, exchange or 110% credit note, if the item is in perfect unworn condition with all original tags & packaging intact & undamaged. Please note that the product(s) must reach us within 14 days of purchase to be eligible for a refund, credit note, etc.

Returns for items purchased outside of Spring Racing Carnival

You can return a full-priced (i.e. non-sale) item within 30 days of purchase for a refund, exchange or 110% credit note, if the item is in perfect unworn condition with all original tags, packaging intact and undamaged.

How to submit a return request: To submit your return, simply head to www.fordmillinery.com.au/returns with your Order# so we know to expect your return. Returned orders that haven't been lodged on www.fordmillinery.com.au/returns within the 30 days from purchase time-frame and approved by one of our team members may not be accepted. We must receive your returned goods within 30 days of placing your order, so please ensure you select an appropriate postage method.

• The cost of posting a change-of-mind return is incurred by the buyer.
• Original shipping costs that were incurred by us will be deducted from your refund or credit amount.

1. Submit your return at www.fordmillinery.com.au/returns prior to returning your item(s), quoting your Order # and desire for a refund or exchange / credit note.
2. We will respond within 1 business day with instructions to return your item(s).
3. Send your item(s) to us.*
4. Returns that pass our conditions inspections will have refunds or exchanges processed within 1 business day.

*We encourage you to use a delivery service that will ensure we receive the item within the "14-day from purchase" timeframe & that you have used adequate protective and tracking measures to avoid damage or loss of the item(s), as we can not offer a refund or exchange on damaged or lost items, or items that reach us outside our returns timeframes.

Most full-priced items are eligible for a return, with the following exceptions:

• For hygienic reasons, earrings, face masks and shields can not be returned.
• Sale items.
• Custom-made / bespoke items (i.e that you asked us to create).