SHIPPING, EXCHANGES & RETURNS

Please Note: Due to hygienic reasons, exchanges and refunds will not be issued for any face masks or shields.

Other items: You can return a full-priced (i.e. non-sale) item within 30 days of purchase for a refund, exchange or credit note, if the item is in perfect unworn condition with all original tags & packaging in tact & undamaged.

Please note: To submit your return, simply head to www.fordmillinery.com.au/returns with your Order# so we know to expect your return. Returned orders that haven't been lodged on www.fordmillinery.com.au/returns within the 30-days from purchase time-frame and approved by one of our team members may not be accepted.

🚨 During our Black Friday sale (from 25/11/2021 to 29/11/2021), please choose carefully. We aren't able to offer change-of-mind returns. Exchanges and store credits (less shipping costs) can be issued (except for face masks, shields and earrings), after all, we want you to love your new goodies! This offer can not be used in conjunction with any other offer or discount codes.

🚨 During our Boxing Day sale (26/12/2021 and 27/12/2021)🚨, please choose carefully.  We aren't able to offer change-of-mind returns. Exchanges and store credits (less shipping costs) can be issued (except for face masks, shields and earrings), after all, we want you to love your new goodies! This offer can not be used in conjunction with any other offer or discount codes.🚨

• The cost of posting a change-of-mind return is incurred by the buyer.
• Original shipping costs that were incurred by us will be deducted from your refund or credit amount.

1. Submit your return at www.fordmillinery.com.au/returns prior to returning your item(s), quoting your Order # and desire for a refund or exchange / credit note.
2. We will respond within 1 business day with instructions to return your item(s).
3. Send your item(s) to us.*
4. Returns that pass our conditions inspections will have refunds or exchanges processed within 1 business day.

*We encourage you to use a delivery service that will ensure we receive the item within the "30-day from purchase" timeframe & that you have used adequate protective and tracking measures to avoid damage or loss of the item(s), as we can not offer a refund or exchange on damaged or lost items, or items that reach us outside our returns timeframes.

Most full-priced items are eligible for a return, with the following exceptions:

• For hygienic reasons, earrings, face masks and shields can not be returned.
• Sale items.
• Custom-made / bespoke items (i.e that you asked us to create).