SHIPPING, EXCHANGES & RETURNS

SHIPPING & DELIVERY

SHIPPING / DISPATCH TIMES

We lovingly handcraft each hat and headpiece, and we appreciate that you allow us to do what we do best! Your order will be ready for dispatch within 2 business days.

During Spring Racing season (September to November), we dispatch orders made before 1pm on the same day!

It's then in the hands of Australia Post to do their thing and deliver your goodies as quickly as possible, via the delivery service you choose at checkout.

DELIVERY TIMEFRAMES
DELIVERY PRICES
INTERNATIONAL ORDERS

RETURNS / EXCHANGES

RETURNS

Sale Items: We aren't able to offer change-of-mind refunds for on-sale or discounted items. These are considered final sales. However, we do offer returns in exchange for store credits (less shipping costs) that are valid for up to three years. Gift cards or vouchers cannot be used for sale items.

Please note: Due to hygiene reasons, exchanges and refunds will not be issued for any earrings.


Returns during Spring Racing Carnival season (September to November):

You can return a full-priced (i.e. non-sale) item within 14 days of purchase for a refund, exchange or 110% credit note, if the item is in perfect unworn condition with all original tags, packaging intact and undamaged.


WHO PAYS FOR RETURN SHIPPING?
HOW DO I RETURN AN ITEM?
ELIGIBLE PRODUCTS

For full terms & conditions regarding Shipping, Returns & Exchanges, please see our Terms & Conditions.