Terms & Conditions

Welcome to Ford Bridal, the premier destination for high-fashion luxury bridal accessories in Australia. Before you proceed with your purchase, please carefully review the following terms and conditions governing your use of our website and services:

Product Information

Ford Bridal takes utmost care to accurately display and describe our luxury bridal accessories, including but not limited to veils, headpieces, jewellery, and other bridal essentials. However, slight variations may occur due to differences in monitors, screens, and individual perceptions. We do not warrant that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free.

Shipping and Delivery

We strive to process and ship orders promptly. However, please note that shipping times may vary depending on your location and other factors beyond our control. Ford Bridal is not liable for any delays in delivery once the order has been dispatched.

Returns and Exchanges

Ford Bridal does not accept change-of-mind returns. Each Ford Bridal piece is carefully handcrafted by our artisans in our studio in Australia once an order is placed. However, we accept returns and exchanges for eligible reasons within 30 days of delivery, with a 20% restocking fee, subject to the following conditions:

  • Items must be in their original condition, unworn, and with all tags attached.
  • Return shipping costs are the responsibility of the customer unless the item received is damaged or defective.
  • Custom-made or personalised items are only eligible for returns or exchanges if they are defective.
  • If a customer orders 3 or more items, only two items will be eligible for return/exchange.

Governing Law

These terms and conditions shall be governed by and construed following the laws of Australia. Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Australia.

Changes to Terms

Ford Bridal reserves the right to update or modify these terms and conditions without prior notice. By continuing to use our website after such changes are made, you agree to be bound by the revised terms and conditions.

Contact Us

If you have any questions or concerns regarding these terms and conditions, please contact us at info@fordbridal.com.

Thank you for choosing Ford Bridal for your luxury bridal accessory needs. We look forward to serving you with the utmost care.

Privacy Policy

At Ford Bridal, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and manage the personal information we collect from you when you visit our website, interact with us online, or purchase our luxury and artisanal bridal accessories. Please read this policy carefully to understand how we handle your personal information.

Information We Collect

Personal Information: When you interact with Ford Bridal, we may collect personal information such as your name, email address, postal address, phone number, payment information, and any other information you provide to us voluntarily.

Browsing Information: We may automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, and other usage information.

How We Use Your Information

Provide Services: We use your personal information to fulfill your orders, process payments, communicate with you about your orders, and provide customer support.

Improve Our Services: We may use your information to analyze trends, improve our website, and enhance the user experience.

Marketing Communication: With your consent, we may send you marketing communications about our products, promotions, and events. You can opt-out of receiving these communications at any time.

Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes.

Cookies and Similar Technologies

We use cookies and similar technologies to enhance your browsing experience, analyse website traffic, and personalise content. You can manage your cookie preferences through your browser settings.

Disclosure of Information

Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting business, or servicing you.

Legal Requirements: We may disclose your information if required by law or in response to valid legal requests.

Data Security

We implement appropriate security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

Your Rights and Choices

You have the right to access, update, or correct your personal information. You can also request the deletion of your personal information, subject to certain exceptions.

You may opt-out of receiving marketing communications from us by following the instructions provided in the communication or contacting us directly.

Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@fordbridal.com.

By using our website or providing us with your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.

Thank you for choosing Ford Bridal. We appreciate your trust in us to handle your personal information responsibly and securely.