If I order NOW, when will my parcel be in the post?

We are currently dispatching within one business day and orders before 11am on weekdays are usually shipped the same day!

How long does shipping take?

We can’t control Australia Post, so please refer to their website for up to date information. If you need it fast, select “Express” . Please note that refunds will not be issued due to dispatch or postage delays.

I have a query regarding my order, or another question. Should I call or email you?

The fastest way to reach us is email your enquiry to info@fordbridal.com with your Order Number (if applicable), full name and enquiry details. Please, please, please read the FAQs section prior to reaching out and ensure you have read the product descriptions in full to ensure we have not already answered your question. 

I just placed an order… Can I change or add to it?

As simple as this may sound, it is not possible to edit an order once placed, as the making and dispatch process is immediately actioned as soon as you confirm your order. Apologies for any inconvenience this may cause!

I didn’t receive an email confirmation for my order?

99.99% of these queries are resolved by checking your spam / junk folder. Please kindly check there first, and if the email confirmation is not there, please email us at info@fordbridal.com.

Do you offer change-of-mind exchanges or refunds?

Please note for hygienic reasons, earrings are exempt from our exchange policy. You have 30 days from purchasing to return your eligible item(s) for a refund or credit note. For further details, see Returns.

How long will the post take? (outside Australia)

Please head to Australia Post’s International Shipping to check your specific country timeframes, taking note on International Standard vs. Express services.

I’m a stylist / celeb / editor / media person and I love your headpieces!

Please direct press enquiries to media@fordbridal.com.

Can you custom-make something just for me?

We would LOVE to design and hand-craft something special for you! Simply contact us via our Bespoke page and we will get back to you as soon as possible.

My order says it’s been cancelled.

A “cancelled” order usually occurs when an item has been sitting in the cart for an extended period of time, and for security reasons the payment is unable to be processed. Try deleting it from your cart and re-adding it, then if that does not work, email us at info@fordbridal.com.

It’s been 2 business days and I have not yet received a tracking number.

Please email info@fordbridal.com, quoting your Order Number and full name. We will get straight onto it for you!

I still haven’t received my parcel – HELP!

Have you got your tracking number? Head to www.auspost.com.au (or to the relevant courier service provider’s website), punch in your tracking number and all shall [hopefully] be revealed. If something doesn’t look right with the location or delivery timeframe of your parcel, the quickest route to solving the problem is to contact Australia Post directly on 137678 (or the courier service provider). Once we have shipped your parcel, the postage/courier service provider assumes responsibility for the timely delivery of your parcel – as much as this PAINS us – there is unfortunately not a lot of control we have over the powers of the post. to and sometimes there is limited information they can share with us as the sender.

I didn’t receive an order confirmation? Did my order come through?

To ensure the best security for you, our shopping cart will time-out after a certain period of time – if you’ve entered your payment details but left your computer for some time (for example). If you’re not sure whether or not we received your order, firstly please check your account (e.g Afterpay, Paypal, credit or debit) to confirm whether or not the transaction went through on that end. If there is no transaction there relating to FORD MILLINERY, it’s likely we did not receive your order. If there is a transaction with your account, but you did not receive a confirmation from us, please email us immediately at info@fordbridal.com to confirm whether or not we received your order – ideally with a screenshot of your payment confirmation. It’s always better to be safe than sorry!