SHIPPING & DELIVERY
SHIPPING/DISPATCH TIMES
We handcraft each Ford Bridal piece and it takes an average of [hours] to perfect them. We aim to send your special piece [hours] after you place your order. Once we've handed your piece to Australia Post or DHL, they will do their thing and ensure that your item is sent to you as quickly as possible based on the delivery service you choose at checkout.
DELIVERY TIMEFRAMES
All items are sent from our Sydney studio via Australia Post (for STANDARD and EXPRESS delivery options) and via DHL (for the next day delivery option). Whilst Australia Post no longer guarantees delivery timeframes, below is a rough guide that most of our customers experience.
Parcel Post (aka Standard Shipping) via Australia Post: 2-7 business days
Express Shipping via Australia Post: 1-4 business days
Next Day Delivery (metro only, business days) via DHL: 1 business day
For delivery timeframes based on your specific location, visit Australia Post's website
SHIPPING COSTS
AUSTRALIAN DELIVERY: Shipping costs are calculated at checkout based upon the post code, overall weight of the order and your selected shipping method.
INTERNATIONAL (outside Australia): International shipping costs are calculated at checkout. International express is also available.
INTERNATIONAL ORDERS
Delays in international shipments are outside of our control and we can not take responsibility for delays. We ask you to consider this prior to purchasing, as refunds will not be issued as a result of delays. For delivery timeframes based on your location, please visit Australia Post's International page.
RETURNS/EXCHANGES
RETURNS
Ford Bridal does not accept change-of-mind returns. Each Ford Bridal piece is carefully handcrafted by our artisans in our studio in Australia once an order is placed. However, we accept returns and exchanges for eligible reasons within 30 days of delivery, with a 20% restocking fee, subject to the following conditions:
- Items must be in their original condition, unworn, and with all tags attached.
- Return shipping costs are the responsibility of the customer unless the item received is damaged or defective.
- Custom-made or personalised items are only eligible for returns or exchanges if they are defective.
- If a customer orders 3 or more items, only two items will be eligible for return/exchange.
WHO PAYS FOR RETURN SHIPPING?
- The cost of posting a change-of-mind return is incurred by the buyer.
- Original shipping costs that were incurred by us will be deducted from your refund or credit amount.
HOW DO I RETURN AN ITEM?
- Submit your return at www.fordmillinery.com.au/returns prior to returning your item(s), quoting your Order # and desire for a refund or exchange / credit note.
- We will respond within 1 business day with instructions to return your item(s).
- Send your item(s) to us.*
- Returns that pass our conditions inspections will have refunds or exchanges processed within 1 business day.
*We encourage you to use a delivery service that will ensure we receive the item within the "30-day from purchase" timeframe & that you have used adequate protective and tracking measures to avoid damage or loss of the item(s), as we can not offer a refund or exchange on damaged or lost items, or items that reach us outside our returns timeframes.
For full terms & conditions regarding Shipping, Returns & Exchanges, please see our Terms & Conditions.