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FAQs

“I’m a stylist / celeb / editor / media person and I love your hats!”

Please direct press enquiries to media@fordmillinery.com.au

 

“If I order NOW, when will my parcel be in the post?”

  • Orders placed before 3pm weekdays will be in the post the same day (how good is that?!)
  • Orders placed after 3pm weekdays will be in the post the next business day.
  • Weekend orders will be in the post on Mondays.

 

“How long will the post take?” (within Australia)

  • If you’ve selected Express ($10), your parcel should arrive the next day in most Metro areas!
  • If you’ve selected Standard post, your parcel should arrive within 2-7 business days (possibly quicker for metro, possible longer for non-metro).

For further shipping details, see Shipping, Exchanges & Returns.

 

“Do you offer change-of-mind exchanges or refunds?”

We sure do! You have 14-days from purchasing to return your eligible item(s) for a refund or credit note. For further details, see Shipping, Exchanges & Returns.

 

“I need it TODAY! Can you offer same day delivery?”

Pooosssssibly… As our studio is based in Sydney (Australia), we may be able to organise a same-day courier delivery service for weekday delivery to metro-Sydney areas only. Please note: This is not a cheap service and it is also not a service that we guarantee (so please don’t get cranky with us if we are unable to organise a courier for you!).  To enquire about a same-day courier delivery service, please call 1300 711 963 prior to placing your order and before 11 a.m weekdays, as we will need to confirm courier availability and take payment from you for this service. Same-day courier delivery is currently not available on weekends or outside of of Sydney metro.

 

“How long will the post take?” (outside Australia)

Please head to Australia Post’s International Shipping to check your specific country timeframes, taking note on International Standard vs. Express services.

 

“I am wearing THIS outfit… Can you recommend a hat to go with it?”

YES! This is our favourite thing to do! Chantelle personally gets involved here – as this is most definitely her expertise. Howeeeeeeever, during peak season, we may not be able to get back to you as quickly as we would like. Feel free to email us pics/links to your dress at info@fordmillinery.com.au and we will get back to you with personal styling tips as soon as possible!

 

“Where are you stocked?”

A selection of our 500+ styles are stocked in Myer stores all around Australia, plus in some lovely boutiques such as Laine Boutique (VIC), Krystie’s Boutique (NSW), Medici Clothing (VIC), Beau & Arrow (VIC), The Eternal Headonist (VIC), Julie’s Boutique (NSW), Cloakroom Melbourne (VIC), Mangowood Boutique (VIC), LSHU on Queen (QLD) & Cherry Red (NSW). David Jones also stock some of our styles. Please note, each retailer and store may have a different selection of FORD MILLINERY headpieces, so we encourage you to call ahead to make sure they have what you crave!

 

“I want to try on ‘that’ hat… Can you tell me who stocks it?”

There is no quick answer for this, as our stockists often stock different items and it is difficult for us to know what they’ve already sold… You can email this question to us at stockists@fordmillinery.com.au, however during peak season your quickest response may be picking up that phone and calling our stockists directly. They should be able to search via item name & colour.

 

“Can you custom-make something just for me?”

We would LOVE to design and hand-craft something special for you! Simply fill out our Custom Form here and we will get back to you as soon as possible.

 

“I really love your ‘ice-cream’ hat… But can you do it with vanilla sprinkles instead of chocolate?”

To ensure the quickest possible service to you, we pre-make a lot of our headpieces to ensure they are ready to send as soon as you order – so in some cases changes aren’t possible. However, from time to time we can make slight changes or make a newbie for you with requested tweaks (which may come with a small fee – or could be the same price, depending on the requested changes). To enquire about a modification, please email info@fordmillinery.com.au or call 1300 711 963. Keep in mind we also offer a bespoke / custom-made service, so feel free to complete our Custom-Made Millinery form here.

 

“My order says it’s been cancelled.”

A “cancelled” order usually occurs when an item has been sitting in the cart for an extended period of time, and for security reasons the payment is unable to be processed. Try deleting it from your cart and re-adding it, then if that does not work, email us at info@fordmillinery.com.au.

 

“It’s been 2 business days and I have not yet received a tracking number.”

Please email info@fordmillinery.com.au, quoting your Order Number and full name. We will get straight onto it for you!

 

“I still haven’t received my parcel – HELP!”

Have you got your tracking number? Head to www.auspost.com.au (or to the relevant courier service provider’s website), punch in your tracking number and all shall [hopefully] be revealed. If something doesn’t look right with the location or delivery timeframe of your parcel, the quickest route to solving the problem is to contact Australia Post directly on 137678 (or the courier service provider). Once we have shipped your parcel, the postage/courier service provider assumes responsibility for the timely delivery of your parcel – as much as this PAINS us – there is unfortunately not a lot of control we have over the powers of the post. to and sometimes there is limited information they can share with us as the sender.

 

“I know FORD MILLINERY isn’t open to the public, but can you bend the rules for me just this once so I can pick my hat up from you? I need it tomorrow! Pretty please?”

It just so happens we love you all equally. So, no. ; ) We are a working hands-on studio /manufacturer and there are lots of fun things to hurt yourself on… Scorching steamers, hot glue guns, hot irons, pins & needles and most scarily Chantelle Ford’s incredibly sharp wit. We love you too much to put you through ANY of that… Including Chantelle.

 

“I didn’t receive an order confirmation? Did my order come through?”

To ensure the best security for you, our shopping cart will time-out after a certain period of time – if you’ve entered your payment details but left your computer for some time (for example). If you’re not sure whether or not we received your order, firstly please check your account (e.g Afterpay, Paypal, credit or debit) to confirm whether or not the transaction went through on that end. If there is no transaction there relating to FORD MILLINERY, it’s likely we did not receive your order. If there is a transaction with your account, but you did not receive a confirmation from us, please email us immediately at info@fordmillinery.com.au to confirm whether or not we received your order – ideally with a screenshot of your payment confirmation. It’s always better to be safe than sorry!

 

“I love FORD MILLINERY and would lovvvvvve to work for / with you. DO you have any jobs going?”

That’s so nice – thank-you! We are always on the hunt for great people, spanning design, hands-on hat-making, sales, marketing, business, admin and everything in between… We would love to hear from you at info@fordmillinery.com.au, outlining your areas of interest/specialty.

 

“I went to your FAQ page and you didn’t answer MY question. Sheesh!”

Wow… No need to say “sheesh”… Sheesh! Just email us at info@fordmillinery.com.au and we will get back to you as soon as possible!